Refund Policy
1. Return Eligibility
You may request a return or exchange under the following conditions:
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The item is unopened and unused in its original packaging.
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The return request is made within 14 days of delivery.
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For defective items, proof of the defect (photo or video) is required.
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Items showing signs of physical damage due to misuse are not eligible for return.
2. Defective or DOA (Dead on Arrival) Products
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If your CPU or GPU arrives damaged or non-functional, contact us within 7 days of delivery.
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We will provide a replacement or full refund after inspection.
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Shipping costs for defective returns will be covered by us.
3. Non-Returnable Items
The following items are not eligible for return:
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Products with broken seals or tampered packaging
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Items registered with the manufacturer (e.g., warranty activated)
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Customized or OEM-only hardware
4. Refund Method
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Refunds will be issued to the original payment method.
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Processing time: 1–2 business days after the returned item is received and inspected.
5. Return Shipping
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For change-of-mind returns, the buyer is responsible for the return shipping cost.
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We recommend using a trackable shipping method and keeping the receipt.
6. How to Initiate a Return
To request a return, please email us at support@dasomcpu.com with:
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Your order number
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Reason for return
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Photo or video evidence (if applicable)
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Our support team will guide you through the return process.